Social media has evolved from a pop culture phenomenon to a cultural and societal revolution. What was once the purview of college kids organizing campus parties has become the communications medium of choice of social activities, Fortune 500 corporations and, increasingly, government agencies. Tools such as Twitter, Facebook and Lotus Notes Live are transforming the way people interact and communicate.
For the most part, traditional business intelligence is about gathering copious amounts of data and identifying trends to capitalize on new opportunities. If something good happened over three quarters and the leading indicators show no signs of the pace slowing, businesses had a reasonably good chance winning if they launched into that opportunity.
Ever hear of C-T-R? Don’t feel bad. The company, IBM’s direct ancestor, has been forgotten except for business historians. Yet without this early tech powerhouse – maker of commercial scales, industrial time recorders, meat and cheese slicers, and punch cards – Big Blue would not be celebrating its 100th anniversary. In fact, the centennial of IBM is actually that of the Computing-Tabulating-Recording Company (1911-1924).
In 1982, “Megatrends” author John Naisbitt famously foresaw a near future featuring far-flung technology and more intense human interaction. He dubbed this apparent paradox “high tech, high touch.” The phrase caught on quickly; reality took a bit longer. But guess what, technology and marketing mavens? The future has arrived, though not exactly as imagined.
The term “managed services” is most closely associated with the automation of IT maintenance. Service providers remotely monitor network-connected devices, relieving enterprises of the burden of having to maintain staff and resources in support of IT and business of operations.
Darn that Steve Jobs. His Apple was genius at making tech appear to work like magic. Exciting for consumers of all things “i”, revolutionary for the industry. Latest example: “iCloud.” Yet it’s an emerging modern paradox: What makes life easy for consumers often complicates things for IT. And it’s not just management of smart phones and tablets; it’s much of what happens in “the Cloud”.
No one was surprised when longtime IBM CEO Sam Palmisano announced he would step down at the end of the year. He had been telegraphing a move was in the offing for some time.