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Posts from the ‘Collaboration’ Category

19
Aug

Taking Online Ideas Offline

One of the benefits of social business is its ability to facilitate collaboration and discussion. Employees can bounce ideas and innovation off each other. However, that information can’t live in a vacuum. A great idea means nothing if you don’t have a way to vet and disseminate it, taking it from idea to action.

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5
Aug

The Right Social Business Strategy Will Usher in a New Generation of Collaboration

The value of social business efforts is in the eye of the beholder, according to Brian Solis, principal analyst at Altimeter Group. And yet there are strategies and moves that can benefit organizations across the board.

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31
Jul

The Winning Connection: Customer Experience and Collaboration Are Tied Together

Nearly nine out of 10 companies say they are undergoing a digital transformation, according to a recent report by the Altimeter Group, but the jury is still out on whether what they are doing is actually making a dent. In fact, it’s also unclear whether or not those investments are on track or simply investments for the sake of modernization. This is especially true since the road to transformation has many speed bumps — and one of the biggest is enabling cross functional collaboration and departmental collaboration.

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29
Jul

The Business Case for Social Business and Collaboration

Social media expert and author Vala Afshar this month was interviewed by U.S. News and World Report about how to stay competitive. His answer: Take a social-first attitude in whatever you do. “Social-first is a culture – you work together as a team because you trust, respect and care for each other,” he is quoted as saying. Collaboration and social business is a big part of the social-first strategy, something that’s imperative since, as he points out, companies don’t own the customer service experience anymore. The customer does, so you need to be doing everything in your power to give them what they want when they want it. Social business and collaboration can help make that happen.

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8
Jul

Innovation Happens 24/7 with Social Business

Last year I interviewed Col. Steve Sobotta, the then-CIO of the U.S. Army War College, an educational organization that grants degrees in strategic studies. Its students are military and civilians who hold or will hold positions that relate to national security objectives. Bottom line: The students rule the world — literally.

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1
Jul

Facebook’s Lesson: Transparency is Key

It is the type of news story that takes social media by storm. Facebook conducted an experiment with more than 700,000 users, deliberately altering news feeds so they appeared mostly positive or mostly negative. Dubbed by some as massive virtual mind game, the 2012 experiment designed to see if a news feed can spread emotions went viral once news broke.

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24
Apr

Collaboration is Crucial – and Can Be Confusing

Nearly all business leaders think collaboration is either crucial or very important, but more than half – 54% — say that the rapid convergence of collaboration and social tolls is also very confusing, according to a new study by non-profit research and education group AIIM, which serves the information management community.

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9
Apr

Social Technology: It Can’t Work without Trust and Training

Attendees of the Human Capital Summit and Expo last week got a little advice about social media: Don’t work too hard on it unless your employees already trust your company. But the information was tempered with another piece of data: Since social media is linked to both company and employee success, gaining that trust – and fast – is something every company should shoot for, according to China Gorman, CEO of the Great Places to Work Institute.

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28
Mar

Mobile Collaboration’s Drum Beats for Enterprise

There’s been a lot of chatter about whether mobile collaboration is well-suited for enterprise. The answer seems obvious: Employees and customers expect to be able to communicate and collaborate via mobile devices the way we do in our personal lives.

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14
Mar

‘New’ BPM Finds Greater Impact Across Enterprise

Optimized business operations are imperative for enterprises competing in crowded markets to win and keep customers with ever-changing expectations. And, says Forrester Research, that’s why firms invest massive amounts of money and time into improving their business processes.

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